Shipping Policy

U.S orders are being shipped via FEDEX and their respective partners abroad. However, there are some locations we are unable to ship to. If happen that you located in one of those countries we will contact you. Please note that we require 1 working day to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, the world wide estimated delivery time is between 2-5 business days and in U.S the delivery time is bewtween 2-4 business days. Please consider any holidays that might impact delivery times.

Location	Estimated Shipping Time
United States	2-4 business days
Canada, Europe, UK	2-5 business days
Australia, New Zealand	2-5 business days
Mexico, South America	2-5 business days

*This doesn’t include our 1 day for processing time*

Tracking your order:

You will receive a confirmation email, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at esthersunglasses@gmail.com if you believe you have provided an incorrect shipping address.

Returns:

By placing an order on ESTHER Eyewear, you are responsible for the cost of return shipping back to Esther Eyewear. Please refer to our Return Policy for further information on how to make a return.

Lost/Stolen Packages

Esther Eyewear is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at esthersunglasses@gmail.com.

ITEM ARRIVED DAMAGED

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

– Your order number.

– A picture of the damaged product.

Once received, we’ll be happy to send out another free of charge.

CUSTOMS & REGULATIONS

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time

You are responsible for checking your local postal regulations for restricted items as we cannot be held liable for any items that are not accepted into the specific country.

Notice

You can contact us if you have concerns other than placing an order and/or payment. If you intend to call us, please be reminded that all information about us, products and pricing are already on our website. We always improve and make our website more accessible and user-friendly please try to read them so we can save you effort, time & money in calling us for information that is already provided.

Nonetheless feel free to contact us if you need to since it’s always our aim to provide excellent customer service.

Shipping Policy

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